🚚 Shipping

At ECOWORTHPRO, every candle is hand-poured and packaged with care. We aim to deliver your order safely, sustainably, and on time so you can enjoy your new favorite scent as soon as possible.

📦 Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).

You will receive:

• An order confirmation email after purchase

• A shipping confirmation email with tracking details once your order ships

🇺🇸 Domestic Shipping (U.S.)

🎉 Free Standard Shipping on All U.S. Orders

Estimated delivery time:

• Standard Shipping: 3–7 business days

Shipping times may vary slightly depending on your location or carrier delays.

🌎 International Shipping

We currently ship to select countries, including:

• United Kingdom
• Canada
• Australia
• European Union countries

Estimated delivery time:

• Standard International Shipping: 10–25 business days

Delivery times may vary depending on customs processing, local carriers, and destination country requirements.

♻️ Eco-Friendly Packaging

Sustainability is at the heart of everything we do.

We use minimal packaging materials whenever possible, while ensuring your candles are cushioned, protected, and arrive safely. Our packaging is thoughtfully designed to reduce waste without compromising quality.

⏳ Shipping Delays

While rare, weather conditions, postal strikes, customs inspections, and carrier disruptions may occasionally cause delays.

If a delay occurs, we'll do our best to keep you informed and help track your shipment.

📩 Missing Packages

If your package has not arrived within 30 business days of shipment, please use our contact form or email us at support@ecoworthpro.com.

Our team will investigate the issue promptly and work to resolve it as quickly as possible.

↩️ Returns

We want you to love your EcoWorthPro candles as much as we love creating them. If something isn’t right, we’ll make it right.

Returns

To initiate a return or if you have any questions about our return policy, please use our contact form or email us at support@ecoworthpro.com. Our team will be happy to assist you.

Your candle must be in its original packaging and in the same condition you received it.

Please note: customers are responsible for return shipping costs unless your item arrived damaged or incorrect.

Damaged or Incorrect Items

If your candle arrives damaged or you received the wrong product, contact us within 7 days of delivery with photos and your order details. We’ll replace the item or issue a full refund at no cost to you — no questions asked.

📦🔄 Refunds

Once your return is received and inspected, we’ll email you to confirm.
Refunds will be processed back to your original payment method within 5–7 business days.

Non-Returnable Items

Used or Opened candles cannot be returned for hygiene and safety reasons.

Need Help?

We're always here to help.

If you have questions about your order, returns, product care, or anything else, please use our contact form or email us at support@ecoworthpro.com. Our team will be happy to assist you.

Eco-Friendly, Hand-Poured Candles
Our candles are crafted from natural soy or coconut-apricot wax, delivering a clean, non-toxic burn and a luxurious fragrance for your home or as a thoughtful gift.

Quality in Every Batch
Each candle is hand-poured in small batches, ensuring consistent quality, safety, and a smooth, even burn every time.

Vegan and Cruelty-Free
We use only plant-based ingredients and never test on animals, supporting conscious and ethical living.

Sustainably Sourced Materials
We prioritize ethically sourced ingredients to create a product that supports sustainability without compromising luxury.

Wellness and Luxury
With EcoWorthPro, every candle is thoughtfully crafted to blend luxury, wellness, and environmental responsibility. Designed to create calm, cozy, and mindful moments, our candles transform everyday spaces into peaceful retreats while supporting a more sustainable lifestyle.