Terms of service
Effective Date: 31 October 2025
Welcome to ecoworthpro.com. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or using this website, or by placing an order through the website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any policies referenced herein.
If you do not agree to these Terms, you must not access or use the website or purchase any products through it. We encourage you to review these Terms carefully before placing an order, as they contain important information regarding your rights and obligations.
1. General
This website is operated by ECOWORTHPRO. Throughout the site, the terms “we,” “us,” and “our” refer to ECOWORTHPRO.
By accessing, browsing, using, or purchasing products or services from this website, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms”), including any additional terms, conditions, policies, and notices referenced herein or made available through the website. These Terms apply to all users of the website, including without limitation visitors, customers, merchants, vendors, and contributors of content.
If you do not agree to all of these Terms, you must not access or use the website or any of its services. Your continued use of the website following any updates or modifications to these Terms constitutes your acceptance of those changes.
2. Products and Availability
Our candles are handcrafted in small batches using carefully selected ingredients. Due to their artisanal nature, slight variations in appearance, color, texture, scent, or other characteristics may occur from one product to another. Such variations are natural, expected, and do not constitute defects or grounds for return, refund, or replacement.
We reserve the right, at our sole discretion, to limit the quantities of any products offered, refuse any order, or discontinue any product at any time without prior notice. We also reserve the right to modify product specifications, pricing, packaging, or availability at any time, subject to applicable law.
3. Pricing and Payment
All prices displayed on the website are listed in U.S. Dollars (USD) unless otherwise expressly stated. Customers are responsible for any applicable taxes, duties, customs fees, currency conversion charges, or other fees imposed by their payment provider, financial institution, or local authorities.
We accept major credit cards, PayPal, and other secure payment methods made available through the website from time to time. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that all information provided is accurate and complete.
We reserve the right to modify prices, discounts, promotions, shipping charges, and product availability at any time without prior notice. However, any order that has been accepted and for which payment has been successfully processed will be honored at the price confirmed at the time of purchase, except in cases of obvious pricing errors, technical malfunctions, fraud, or circumstances otherwise permitted by applicable law.
4. Shipping and Delivery
Please refer to our Shipping Policy for complete information regarding shipping methods, delivery estimates, costs, and restrictions.
Shipping and delivery timeframes provided on the website are estimates only and are not guaranteed. Actual delivery times may vary based on destination, carrier performance, customs processing, weather conditions, peak shipping periods, and other factors beyond our reasonable control.
While we will make every reasonable effort to ensure timely delivery and assist customers in resolving shipping issues, we shall not be liable for delays, losses, damages, or delivery failures caused by third-party carriers, customs authorities, weather events, labor disputes, force majeure events, or any other circumstances beyond our control.
5. Returns & Refunds
Please refer to our Returns & Refund Policy for complete information regarding eligibility, procedures, exceptions, and applicable conditions for returns and refunds.
To be eligible for a return, products must be unused, unopened, in their original packaging, and in the same condition in which they were received. Return requests must be submitted within thirty (30) days of the delivery date. We reserve the right to refuse returns that do not meet these requirements.
Certain items may be excluded from return eligibility where permitted by applicable law, including products that have been opened, used, damaged after delivery. Approved refunds will be processed to the original payment method in accordance with our Returns & Refund Policy.
6. Intellectual Property
All content available on this website, including but not limited to logos, trademarks, brand names, product names, text, graphics, images, photographs, videos, designs, layouts, software, and other materials (collectively, the “Content”), is owned by or licensed to ECOWORTHPRO and is protected by applicable copyright, trademark, intellectual property, and other proprietary rights laws.
Except as expressly permitted by these Terms or with our prior written consent, you may not copy, reproduce, modify, distribute, publish, display, transmit, create derivative works from, sell, license, or otherwise exploit any Content for commercial or public purposes. Any unauthorized use of the Content may violate intellectual property laws and may result in legal action.
Nothing contained on this website grants, by implication or otherwise, any license or right to use any of our trademarks, logos, trade names, or other proprietary materials without our prior written permission.
7. Personal Information
Your submission of personal information through the website or in connection with the purchase of our products and services is governed by our Privacy Policy, which forms an integral part of these Terms. By using the website and providing your personal information, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, storage, processing, and disclosure of your information as described therein, subject to applicable law.
8. Limitation of Liability
To the fullest extent permitted by applicable law, ECOWORTHPRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of, misuse of, or inability to use our website, products, or services. Our total liability for any claim arising from the purchase or use of our products shall not exceed the amount paid for the product giving rise to the claim.
Candles are open-flame products and must be used responsibly. Customers are responsible for following all safety instructions, warnings, and candle care recommendations provided with the product or made available on our website. Failure to follow such instructions may increase the risk of fire, injury, property damage, or other hazards.
ECOWORTHPRO shall not be responsible for any loss, damage, injury, or harm resulting from improper use, misuse, neglect, unauthorized modification, failure to follow safety instructions, or use of products in a manner inconsistent with their intended purpose. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
9. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to the parties' relationship under this Agreement. Notwithstanding the foregoing, nothing contained in these Terms shall be construed as depriving any consumer of rights, protections, remedies, or benefits that are provided by mandatory consumer protection laws and regulations applicable in the consumer's jurisdiction and that cannot be excluded, restricted, or waived by contract. Any such rights shall remain fully enforceable and shall take precedence over any inconsistent provision of these Terms to the extent required by law.
10. Contact Information
Questions about our Terms of Service?
Email us anytime at support@ecoworthpro.com.
